- Why is the Rooms pages showing no available rooms for my selected date(s)? Why is the Rooms pages showing no available rooms for my selected date(s)? Two-night reservations are required on most weekends, with a three-night minimum required for major holiday weekends and during peak season. This may cause our availability calendar to show “No Availability.” During the week (Sunday through Thursday nights), some rooms may not be available for a one-night stay.
- How do I make a reservation? How do I make a reservation?
Book directly on our website or give us a call at 702-872-5500
- What is your cancellation policy? What is your cancellation policy? Please see our policies page for full details on our cancellation policy.
- Do you offer WiFi? What's the password? Do you offer WiFi? What's the password? Yes, free Wi-Fi is available in our public areas and guest rooms and you will receive information about logging in at check-in.
- Do you offer breakfast? Do you offer breakfast? Our Canyon Restaurant opens at 8AM on weekdays and 7AM on weekends for breakfast until 10:30am. Please note that breakfast is not included in our room rates.
- Are you pet-friendly? Are you pet-friendly? We welcome service animals and dogs. Dogs can walk on a leash in and around the hotel but cannot go into the restaurant or the bar per Nevada health regulations. A pet fee of $30/night for one or $50/night for two to three pets will be charged to the room. More than three animals are not allowed in a single room. The Hotel reserves the right to ask badly behaved animals to leave.
- Do you allow children? Do you allow children? The Retreat on Charleston Peak welcomes well-behaved children of all ages, however, only a couple of our rooms can accommodate more than two persons (children and infants included). Please note our additional per person charge described in our policies. We have a limited supply of cots available. This would not be an additional charge.
- Where can I find information about special offers and packages? Where can I find information about special offers and packages?
Any current or upcoming special will be found on our special offers page.
- Are you ADA-compliant? Are you ADA-compliant? There is no elevator on the property, and we have two ADA rooms on the first floor.
- What if I need to check in early or late? What if I need to check in early or late? We do our best to accommodate early and late check-ins with advanced notice. If you expect to arrive before or after check-in hours, please notify us as soon as possible.
- What time is check-in and check-out? What time is check-in and check-out? Check-in begins at 4:00pm on your check-in date and check-out is by 11am on your check-out date.
- Where are you located? Where are you located? We are located at: 2755 Kyle Canyon Rd, Mt Charleston, NV 89124